ALK INFO TECH's Fixed Cost IT Support plans represents a commitment to building a longer term, more strategic business relationship with us. This allows us to take more responsibility for a client’s current IT stability and reliability and for ensuring a client is aware of suitable technology trends and advancements that may be of advantage.
Under a ALK INFO TECH fixed cost support plan, a monthly fee is charge for a schedule of included services required to support your IT network. These included services are flexible but usually include such services as unlimited helpdesk, unlimited remote support services, remote monitoring, and a schedule of on-site visits, as required, and preventative maintenance of the network. Additional managed services, such as occasional project work is also facilitated by the agreement but are not usually included in the monthly fee.
Our fixed Cost IT Solutions will use the latest tools to monitor your system from the smallest thing to the major functions. Our monitoring tools will keep an eye of your system 24×7; this will enable us to see potential issues even before they happen and take action, so it won’t have any negative effect on your business. It’s an all win situation for you with our fixed Cost IT Solutions you get to have a fixed cost for your IT budget with a great peace of mind. Unlike in typical circumstances that you are used to you pay us as an investment for network up-time instead of paying for network-down time previously.
This investment ensures smooth business operations, eliminating the need to worry about potential system issues.
An IT Maintenance Checklist defined in collaboration with the client identifies the regular activities required to maintain the network, including step-by-step instructions for those activities the client wishes to undertake themselves.